Terms of Service

ABOUT THESE TERMS

This website is operated by Twillvale. The following terms establish the conditions under which products and other services are made available through the website.

Using the website means that you accept these Terms of Service. If you are acting on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

Please read these Terms carefully before using the website. They contain important provisions concerning orders, payments, intellectual property, limitations of liability, dispute resolution, and other aspects of your relationship with Twillvale.

1. USE OF THE WEBSITE

The website is intended for personal and lawful use.

You may browse the website, view products, create an account, and make purchases for legitimate purposes. You may not use the website in a manner that could damage, disable, overburden, or impair its operation or interfere with another person's use of the website.

Without limitation, you may not:

· Use the website for unlawful, fraudulent, or unauthorized activities;

· Attempt to access accounts, systems, or information that you are not authorized to access;

· Introduce malicious code, viruses, or other harmful material;

· Circumvent security measures or technical restrictions;

· Use bots, scraping tools, crawlers, or automated systems without our prior permission;

· Collect information from the website for unauthorized commercial purposes;

· Reproduce or exploit website content without permission; or

· Misrepresent your identity or relationship with Twillvale.

We may restrict or suspend access to the website where reasonably necessary to protect Twillvale, our customers, or the operation of the website.

2. ELIGIBILITY AND USER ACCOUNTS

You must be at least 18 years old, or the applicable age of majority in your jurisdiction, to place an order through the website.

Certain features may require you to create an account. You are responsible for keeping your account credentials confidential and for activities conducted through your account.

You agree that information provided to Twillvale will be accurate and current. If your information changes, you should update it promptly.

We may suspend or close an account where we reasonably believe it has been used for fraud, abuse, unauthorized activity, or a violation of these Terms.

3. PRODUCT INFORMATION

Twillvale offers men's apparel, footwear, accessories, and other fashion-related products.

We make reasonable efforts to present product descriptions, photographs, colors, sizes, measurements, materials, and other product information accurately. However, differences may occur between the appearance of a product on your screen and the physical product, including differences caused by display settings, lighting, photography, or manufacturing variations.

Measurements and other product specifications may also have minor variations.

The availability of products, sizes, colors, and styles is not guaranteed. Products may be discontinued or become unavailable without prior notice.

4. PRICING

Product prices displayed on the website are stated in U.S. dollars unless otherwise indicated.

Prices may be changed at any time. A price displayed on the website does not prevent Twillvale from correcting an error or updating pricing information.

If a product has been listed with an obvious pricing or information error, Twillvale may correct the error and, where appropriate, cancel an affected order. If payment has already been collected for an affected order, the applicable amount will be returned to the original payment method.

Promotional pricing may be subject to additional conditions displayed at the time of the promotion.

5. ORDERS AND ACCEPTANCE

An order submitted through the website represents your request to purchase the selected products. Receipt of an order confirmation does not by itself constitute final acceptance of the order.

Twillvale may review an order before accepting it.

We may refuse, cancel, or limit an order when reasonably necessary, including where:

· A product is unavailable;

· Product or pricing information contains an error;

· Payment cannot be authorized;

· An order appears fraudulent or unauthorized;

· Unusually large quantities are ordered;

· Purchasing activity appears intended for unauthorized resale;

· Multiple orders appear to be connected to an abusive or prohibited activity; or

· The order otherwise violates these Terms.

If an order is cancelled after payment has been received, the amount collected for the cancelled portion will be returned to the original payment method.

Twillvale may limit quantities of particular products purchased by a customer, household, account, or other purchasing unit.

6. CANCELLATION REQUESTS

If you need to cancel an order, you should contact Twillvale as soon as possible after placing it.

Cancellation requests can only be honored before the order has progressed too far in our fulfillment process. Once processing has begun, we may be unable to cancel the order.

Submitting a cancellation request does not guarantee that the order will be cancelled.

7. PAYMENT AND BILLING

Orders must be paid using an accepted payment method available at checkout.

You represent that you are authorized to use the payment method submitted for a purchase and that the billing information provided is accurate.

Twillvale may use independent payment processors and other service providers to facilitate transactions. Payment processing may be subject to the terms and conditions of those providers.

We may decline or cancel a transaction if the payment cannot be authorized or if the transaction reasonably appears to involve fraud, unauthorized use, or other suspicious activity.

8. PERSONAL PURCHASES AND RESALE

Products sold through the website are intended primarily for personal use.

Unless Twillvale has provided written authorization, you may not purchase products for:

· Unauthorized resale;

· Commercial redistribution;

· Bulk commercial purchasing;

· Automated purchasing programs; or

· Any other commercial activity that is not expressly permitted by Twillvale.

Twillvale may restrict quantities or cancel orders where purchasing activity appears inconsistent with ordinary personal shopping.

9. INTELLECTUAL PROPERTY

The website and its contents are protected by intellectual property laws.

Unless otherwise indicated, all text, photographs, product images, graphics, logos, page layouts, designs, videos, software, icons, and other materials appearing on the website are owned by Twillvale or used under license.

Twillvale grants you a limited, non-exclusive, non-transferable right to access and use the website and its content for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, transmit, display, sell, license, create derivative works from, or otherwise exploit website content without our prior written authorization.

No ownership interest in Twillvale's intellectual property is transferred to you through your use of the website.

10. TRADEMARKS AND BRANDING

Twillvale's name, logos, designs, slogans, trade dress, and other brand elements may constitute trademarks or other protected intellectual property.

You may not use, reproduce, imitate, or incorporate Twillvale branding into another product, service, website, advertising material, or business without prior written authorization.

Third-party names and trademarks appearing on the website remain the property of their respective owners.

11. REVIEWS, FEEDBACK, AND USER CONTENT

Twillvale may provide areas where customers can submit reviews, comments, photographs, videos, feedback, or other materials.

By submitting content to Twillvale, you represent that:

· You own or otherwise have the necessary rights to submit the content;

· The content does not violate another person's rights;

· The content is not unlawful, fraudulent, defamatory, threatening, or misleading; and

· You have obtained any permissions necessary for people appearing in submitted photographs or other materials.

You grant Twillvale a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use submitted content in connection with Twillvale's business, website, advertising, and marketing.

Twillvale may remove or decline to publish content at its discretion where it considers the content inappropriate, unlawful, misleading, infringing, or inconsistent with these Terms.

12. THIRD-PARTY SERVICES

Some functions of the website may depend on third-party providers, including payment processors, technology providers, social media services, analytics providers, or other external platforms.

Third-party services may operate under their own terms and policies.

Twillvale does not control third-party services and is not responsible for their independent operations, content, availability, security, or policies.

13. PROMOTIONAL OFFERS

Twillvale may make special offers available from time to time, including discount codes, promotional pricing, limited-time offers, contests, or other incentives.

Individual promotions may have additional terms displayed with the offer.

Unless otherwise stated:

· Promotions may not be combined;

· Promotional benefits have no cash value;

· Promotional offers are not transferable;

· Offers cannot be applied retroactively; and

· Twillvale may modify or discontinue a promotion where permitted by law.

Twillvale may take reasonable steps to correct or address misuse of promotional offers, including activity involving duplicate accounts, automated transactions, or other attempts to obtain promotional benefits contrary to their intended use.

14. WEBSITE CONTENT AND AVAILABILITY

We make reasonable efforts to maintain the website and keep its information current. However, information may occasionally contain errors, omissions, or outdated material.

The website may be unavailable from time to time because of maintenance, upgrades, technical problems, security measures, or circumstances outside Twillvale's control.

Twillvale may change, remove, suspend, or discontinue website features, content, or functionality without notice.

15. SECURITY

You are responsible for using reasonable precautions when accessing the website and for maintaining the security of your account and devices.

You may not attempt to bypass authentication systems, security features, access controls, or other protective measures used by Twillvale.

If you become aware of unauthorized access to your account, you should notify Twillvale promptly.

16. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

Twillvale does not represent or warrant that the website will always operate without interruption, that all information will be complete or error-free, or that the website will be free from security vulnerabilities or harmful components.

Any warranties that cannot legally be excluded under applicable law remain unaffected by these Terms.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Twillvale and its affiliates, directors, officers, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the website or services.

To the fullest extent permitted by law, Twillvale's aggregate liability arising from or relating to a particular transaction or claim will not exceed the greater of:

1. The amount actually paid to Twillvale in connection with the transaction giving rise to the claim; or

2. US$100.

This limitation does not apply to liability that cannot legally be excluded or limited.

18. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Twillvale and its affiliates, directors, officers, employees, agents, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

· Your breach of these Terms;

· Your unlawful or unauthorized use of the website;

· Your violation of another person's rights;

· Your violation of applicable law; or

· Content submitted by you.

19. SUSPENSION AND TERMINATION

Twillvale may suspend, restrict, or terminate your access to the website or your account if you violate these Terms or engage in fraudulent, abusive, unlawful, or harmful activity.

Where appropriate, we may also take other measures necessary to protect the website, our customers, or our business.

Provisions that by their nature should continue after termination will remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.

20. COPYRIGHT CONCERNS

Twillvale respects the intellectual property rights of others.

If you believe that material available through the website infringes your copyright, you may contact us and provide sufficient information to identify the copyrighted work, the allegedly infringing material, and the basis for your claim.

Twillvale may investigate reported infringement and take appropriate action where warranted.

21. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes arising from or relating to these Terms, the website, or your dealings with Twillvale will be governed by Hong Kong law.

Nothing in these Terms is intended to waive, exclude, or restrict any right or protection that cannot legally be waived or restricted under applicable law.

22. DISPUTE RESOLUTION

If you have a concern or dispute with Twillvale, we encourage you to contact us first so that we have an opportunity to resolve the matter informally.

Where permitted by applicable law, disputes that cannot be resolved informally may be submitted to individual arbitration or another legally available dispute-resolution procedure.

Neither party will seek to bring a dispute as a class, collective, or representative action to the extent such a waiver is legally permitted.

Nothing in this section prevents you from exercising a right or pursuing a claim that applicable law does not permit you to waive.

23. EVENTS BEYOND OUR CONTROL

Twillvale will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, epidemics or pandemics, war, terrorism, civil unrest, government action, labor disputes, transportation interruptions, utility failures, widespread technical failures, cyber incidents, or other unforeseeable events.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

The remaining provisions will continue in effect.

25. NO WAIVER

A failure by Twillvale to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Any waiver must be expressly made by Twillvale.

26. ENTIRE AGREEMENT

These Terms constitute the agreement between you and Twillvale concerning your use of the website and supersede prior understandings relating specifically to that subject matter, except where separate terms expressly govern a particular transaction, promotion, feature, or service.

27. CHANGES TO THESE TERMS

Twillvale may revise these Terms from time to time.

The updated version will be posted on the website with a revised “Last Updated” date. Changes will become effective when posted unless a different effective date is stated.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

28. ELECTRONIC COMMUNICATIONS

When you interact with Twillvale electronically, you agree that communications may be provided electronically.

This may include order-related messages, account notices, customer service communications, legal notices, and other communications concerning your use of the website.

Electronic communications may satisfy legal requirements for written communications to the extent permitted by applicable law.

29. CONTACT

Questions regarding these Terms may be directed to:

Email：service@twillvale.com

Company: HUOLI TRADING LIMITED

Address: Unit C05, Block A, 2/F, Tong Tak Industrial Building, Nos. 2-4 Sheung Hei Street, San Po Kong, Hong Kong