Shipping Policy
WHERE WE SHIP
Twillvale currently ships within the United States, including all 50 states and Washington, D.C.
At this time, we do not ship to U.S. territories or international destinations.
SHIPPING RATES
We currently offer Standard Shipping only.
|
Order Amount |
Estimated Delivery |
Shipping Fee |
|
Under $99 |
5–12 business days |
$6.99 |
|
$99 or more |
5–12 business days |
Free |
The free shipping threshold is based on the eligible merchandise value of the order, excluding taxes and shipping charges.
ORDER PROCESSING
Orders generally require 1–3 business days to be processed before shipment.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During periods of unusually high order volume, processing may take longer than usual.
DELIVERY TIME
Standard Shipping generally takes 5–12 business days after an order has been shipped.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, or other circumstances beyond our reasonable control.
Processing time is separate from the estimated shipping transit time.
ORDER TRACKING
Once your order has shipped, we will send a shipping confirmation with tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate when placing an order.
Twillvale is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable address information provided by the customer.
If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
SHIPPING DELAYS
Although we work with our shipping carriers to deliver orders within the estimated timeframe, delays may occasionally occur.
Delays may result from severe weather, natural disasters, holidays, transportation disruptions, carrier delays, high shipping volumes, technical issues, or other circumstances beyond our reasonable control.
TAX
Currently, no additional taxes are charged during the checkout process for any of our products. Any applicable taxes are already included in the product price, so you do not need to pay anything extra.
DELIVERED BUT NOT RECEIVED
If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or others who may have accepted the package.
You should also contact the applicable carrier using the tracking information provided.
Twillvale may assist with delivery investigations where reasonably possible, but we cannot guarantee a replacement or other resolution for packages confirmed by the carrier as delivered.
SEPARATE SHIPMENTS
Items from the same order may occasionally be shipped separately due to fulfillment arrangements.
If this occurs, you may receive separate shipping confirmations and tracking information.
CONTACT US
For questions about shipping or your order, please contact us:
Email：service@twillvale.com
Company: HUOLI TRADING LIMITED
Address: Unit C05, Block A, 2/F, Tong Tak Industrial Building, Nos. 2-4 Sheung Hei Street, San Po Kong, Hong Kong