Privacy Policy

Last Updated: September 2, 2026

Twillvale respects your privacy and takes reasonable steps to protect the information you provide when shopping with us or using our website.

This Privacy Policy describes what information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Twillvale, we may collect information such as:

Information you provide to us

· Name;

· Email address;

· Phone number;

· Billing and shipping information;

· Account information;

· Order and purchase details;

· Customer service communications; and

· Other information you choose to provide.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

· IP address;

· Browser and device information;

· Operating system;

· Pages viewed and products accessed;

· Referring websites;

· Approximate location information; and

· Website usage and interaction data.

We do not need to receive or store your full payment card number when you make a purchase. Payment information may be processed directly by third-party payment providers.

2. HOW WE USE INFORMATION

Twillvale may use collected information to:

· Process and manage orders and transactions;

· Provide customer support;

· Maintain and improve our website;

· Communicate with you about your account or purchases;

· Send marketing communications where permitted;

· Understand how customers use our website;

· Detect, investigate, and prevent fraud or unauthorized activity;

· Maintain website security;

· Comply with legal and regulatory requirements; and

· Carry out other purposes disclosed when information is collected.

3. COOKIES AND SIMILAR TECHNOLOGIES

Twillvale and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and improve your shopping experience.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website features.

4. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you information about new products, promotions, sales, and other Twillvale updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages.

Even after unsubscribing from marketing communications, you may continue to receive necessary transactional or service-related communications, such as order or account messages.

5. HOW WE SHARE INFORMATION

Twillvale may share information with trusted service providers that help us operate our business, including providers involved in:

· Payment processing;

· Website hosting and technology;

· Order fulfillment;

· Customer support;

· Analytics;

· Marketing and advertising; and

· Fraud prevention and security.

We may also disclose information when required by law, to respond to legal requests, to protect our rights or customers, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money.

6. THIRD-PARTY SERVICES

Our website may use services provided by third parties, such as payment processors, analytics providers, advertising platforms, social media services, and other technology providers.

These providers may collect or process information according to their own privacy policies.

Twillvale does not control the privacy practices of third-party services.

7. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

· Request access to certain personal information;

· Request correction of inaccurate information;

· Request deletion of certain information;

· Opt out of certain marketing communications;

· Request information about how your personal information is used or shared; and

· Exercise other rights provided by applicable law.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

8. CALIFORNIA AND OTHER U.S. PRIVACY RIGHTS

Privacy rights may vary depending on your state of residence.

Certain U.S. states, including California, provide residents with additional rights regarding personal information. Where applicable, Twillvale will process privacy requests in accordance with applicable state privacy laws.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type and purpose of the information.

10. DATA SECURITY

Twillvale uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

11. CHILDREN'S PRIVACY

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. INTERNATIONAL DATA PROCESSING

Twillvale is based in Hong Kong. Depending on the services we use and where you access our website, your information may be processed or stored in countries other than your country of residence, including Hong Kong or the United States.

Where required by applicable law, we will take appropriate measures in connection with international transfers of personal information.

13. DO NOT TRACK

Some browsers offer “Do Not Track” settings. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

14. CHANGES TO THIS POLICY

Twillvale may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date shown at the beginning of this policy.

We encourage you to review this page periodically for the latest information.